Frequently Asked Questions

Welcome to Holdbarefires! Read all about our fireplaces and services here.

In-stock products, such as our Holdbare fireplaces or Hofats, are usually delivered within 2-7 business days. Custom-made products, such as those from Wild Flame, have a delivery time of approximately 30 days due to production in Europe. Please note: many of our products are in stock.
Did you create an account when ordering? Then you can easily track your order through your account. No account? No problem – you'll automatically receive updates from us via email. Still have questions or would you prefer to contact us personally? Feel free to send us a message; we're happy to help!
Yes, we offer free shipping within the Netherlands and Belgium on many of our standard fireplaces and accessories.
Yes, that's definitely possible! Would you like to pick up your order or view the fireplace first? Please contact us to schedule an appointment. We're happy to help.
We ship all orders for free with an order value of €150 or more .
For orders under €150, shipping costs vary depending on the product and destination. Please note that shipping costs start at €6.95 . The exact cost will be calculated automatically during checkout.

Yes, we also ship outside the Netherlands and Belgium. Please contact us for international shipping so we can provide you with a personalized quote.
Depending on the product type, we deliver in two ways:
- Our own delivery service : We personally deliver large or fragile fireplaces to your home. This way, we can guarantee that your order arrives safely and in perfect condition.
- PostNL : For smaller packages and accessories, we partner with PostNL . You'll receive a track & trace code so you can easily follow your order.
If you choose to deliver via our own service, we'll always contact you to arrange a suitable delivery time. If you choose to ship via PostNL, you can use the track & trace feature to track your delivery and adjust the delivery time if necessary.
Delivery via PostNL is possible on Saturdays. Our own delivery service schedules deliveries by arrangement—this is often also possible on Saturdays.
Absolutely! Whether you're looking for a freestanding model or prefer to have a fireplace built into a wall, piece of furniture, or a cinema wall, we're happy to help. We offer both freestanding and built-in bioethanol fireplaces. Please note: our prices do not include installation or installation. Have a great idea or a specific request? Fill out our quote form, and our fireplace specialists will work with you to see how we can make your plan a reality.

Absolutely! Bioethanol fireplaces generate a surprisingly high amount of heat. The amount of heat depends on the size of the burner. Larger burners can generate up to 16 kW , while freestanding fireplaces average around 4 kW . Ideal for both ambiance and comfort.
Cleaning is simple. Use a warm, slightly damp cloth to clean the exterior and interior of the fireplace. Note: Never wet an automatic burner , as this can damage the electronics.
For Höfats table fireplaces, we always recommend using official Höfats bioethanol for optimal performance and safety. For other fireplaces, such as Wild Flame or Holdbare fireplaces, you can also use Wild Flame bioethanol .

Automatic bioethanol burners usually use a pump. It's helpful to have a 5-liter bioethanol jerrycan on hand for easy refilling.
Absolutely! Retaining fireplaces are designed to deliver at least the same heat output as brands like LeFeu or Cocoon Fires , but at a more affordable price . They're also made of high-quality materials and available from stock.

Our durable fireplaces are crafted from powder-coated steel combined with stylish woods like ash and walnut . This combination creates a durable yet modern design that complements any interior.
The Loft fireplace's rod consists of three sections, each 50 cm long . This allows you to determine the height that best suits your space.
You'll find a dimensions overview for each product on our website. You can also download a PDF document with technical specifications for many products, so you can be sure the fireplace fits perfectly into your interior.

Yes, you have the right to return your order within 14 days of receipt, provided the product is unused and in its original condition. Or if you have a custom fireplace.
If the item is returned correctly, you will receive a full refund. Costs may be deducted for damage or usage.
You can request a refund within 14 days of receiving your order.

In that case, the return costs will be borne by the customer.
In that case, the return costs are the responsibility of the customer, unless there is an error on our part or a defective product.

You can pay safely and easily with iDEAL, Bancontact, credit card, and Apple Pay. You can also pay cash when picking up your order at our warehouse. Just let us know when you place your order, and we'll make sure everything is ready!
Don't worry! Sometimes a payment doesn't go through right away. Try again or choose a different payment method. Still having trouble? Feel free to contact our customer service – we'll help you right away.

Absolutely! All our payments are processed through a secure payment environment. Your information is completely protected, and we only work with trusted payment partners. You'll also always receive confirmation of your order and payment by email.
Are you entitled to a refund? We'll ensure the amount is properly refunded via the same payment method. Did you pay cash upon pickup? We'll also arrange the refund in consultation with you. We'll do this as quickly as possible, usually within a few business days.

This is of course very frustrating, and we're happy to help you as quickly as possible. Always check your order immediately upon receipt. Is there any damage or is the product not working properly? First, check the user manual – sometimes it's easy to fix. Still having trouble? Contact our customer service team within 14 days. Please include some clear photos of the damage or defect, and we'll work together to find the best solution.
Did your product break outside the warranty period? We're happy to help. Send us a message with photos and an explanation of the problem, and we'll see if we can help. We always try to find a suitable solution.

All our products come with a standard warranty, usually 1 to 2 years depending on the brand and product. You can find the exact warranty period in the product information or included documents. Questions? Let us know – we're happy to look into it for you.
It's easy: contact us as soon as you experience a problem with your fireplace or accessory. Please include your order number, clearly describe the problem, and, if possible, attach photos. We'll ensure you receive prompt assistance or arrange a repair or replacement if necessary.

Shipping & Delivery